Our Privacy Policy
Last Updated: August 9, 2024
This Privacy Policy explains how fastbroadband (“the Site,” “we,” “us,” or “our”) handles your personal information when you use our services, visit fastbroadband.us, make a purchase, or communicate with us (collectively, the “Services”). When we say “you,” we’re referring to you as a user of our Services, whether you’re a customer, visitor, or anyone else whose information we’ve collected under this policy.
Please read this policy carefully. By using our Services, you agree to how we collect, use, and share your information as outlined here. If you don’t agree, please don’t use our Services.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, we’ll post the updated policy on our Site, change the “Last updated” date, and take any other steps required by law.
How We Collect and Use Your Information
We collect personal information from various sources to provide our Services. The type of information we gather depends on how you interact with us.
Beyond the specific uses mentioned below, we may use your information to communicate with you, improve our Services, meet legal obligations, enforce our terms of service, and protect our rights and the rights of our users.
What Personal Information We Collect
“Personal information” means any information that identifies, relates to, or can be associated with you. Here’s a breakdown of what we collect:
Information You Give Us Directly
This includes information you provide when using our Services, such as:
- Contact details: Your name, address, phone number, and email.
- Order information: Your name, billing and shipping addresses, payment confirmation, email, and phone number.
- Account information: Your username, password, security questions, and other account security details.
- Customer support information: Anything you share when communicating with our support team.
You can choose not to provide some of this information, but it might prevent you from using certain features.
Information We Collect Automatically (Usage Data)
We may automatically collect information about how you use our Services (“Usage Data”) through technologies like cookies and pixels. This data can include details about your device, browser, network connection, IP address, and how you interact with our Services.
Information We Get from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect data on our behalf. This can include:
- Companies supporting our Site and Services, such as Shopify.
- Our payment processors, who collect payment details (like bank account or credit card information) to complete your orders and fulfill our contract with you.
When you visit our Site, open our emails, or interact with our Services or ads, we (or third parties we work with) may automatically collect information using online tracking technologies like pixels, web beacons, and cookies. Any information from third parties will be handled according to this Privacy Policy. See “Third-Party Websites and Links” below for more.
How We Use Your Personal Information
We use your personal information for several purposes:
- Providing Products and Services: To fulfill our contract with you, including processing payments, fulfilling orders, sending account notifications, managing your account, arranging shipping, and handling returns and exchanges.
- Marketing and Advertising: For promotional purposes, such as sending marketing emails, texts, or mail, and showing you ads for our products or services. This also helps us tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: To detect, investigate, or act against potential fraudulent, illegal, or malicious activity. Please keep your account credentials safe; if you believe your account has been compromised, contact us immediately.
- Communicating with You and Service Improvement: To provide customer support and enhance our Services. This helps us respond to you effectively and maintain our business relationship.
Cookies
Like most websites, we use cookies on our Site. For details on cookies used with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and Services, remember your preferences, and understand user interactions (which helps us administer and optimize our Services). We may also allow third parties to use cookies on our Site to personalize services, products, and advertising.
Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject them. Keep in mind that blocking cookies can negatively affect your user experience and may cause some Services or features to malfunction. Also, blocking cookies might not entirely prevent information sharing with third-party advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties in certain situations, consistent with this Privacy Policy, for contract fulfillment, legitimate business purposes, and other reasons. This includes sharing with:
- Vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners to provide services and advertise to you. Their use of your information will be governed by their own privacy policies.
- Third parties when you direct, request, or consent to it, such as for shipping products or through your use of social media widgets or login integrations.
- Our affiliates or within our corporate group, for legitimate business operations.
- In connection with a business transaction (like a merger or bankruptcy), to comply with legal obligations (e.g., subpoenas), to enforce our terms of service, and to protect our Services, rights, and the rights of our users or others.
We share the following categories of personal and sensitive personal information for the purposes outlined above:
| Category | Categories of Recipients |
| Identifiers (basic contact details, order/account info) | Vendors and third parties performing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support, data analytics), Business and marketing partners, Affiliates. |
| Commercial information (order, shopping, customer support info) | Vendors and third parties performing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support, data analytics), Business and marketing partners, Affiliates. |
| Internet or other similar network activity (Usage Data) | Vendors and third parties performing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support, data analytics), Business and marketing partners, Affiliates. |
| Geolocation data (from IP address or other technical measures) | Vendors and third parties performing services on our behalf (e.g., Internet service providers, payment processors, fulfillment partners, customer support, data analytics), Business and marketing partners, Affiliates. |
We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. If you click on these links, remember that we don’t control those sites. You should review their privacy and security policies. We aren’t responsible for the privacy or security of such sites, including the accuracy or reliability of their information. Information you share on public or semi-public venues, including social media, may be viewable by others without limitation on its use by us or third parties. Our inclusion of these links doesn’t imply endorsement, unless stated otherwise.
Children’s Data
Our Services are not for children, and we do not knowingly collect personal information from them. If you’re a parent or guardian and your child has provided us with personal information, please contact us to request its deletion. As of the “Last Updated” date, we do not knowingly “share” or “sell” (as defined by applicable law) personal information of individuals under 16.
Security and Retention of Your Information
While we strive for security, please understand that no security measures are perfect. Information you send to us may not be secure during transit. We recommend avoiding insecure channels for sensitive or confidential information.
How long we keep your personal information depends on factors like maintaining your account, providing Services, fulfilling legal obligations, resolving disputes, or enforcing contracts and policies.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information. These rights aren’t absolute and may apply only in specific situations, and we might decline requests as permitted by law.
- Right to Access/Know: You may request access to your personal information we hold, including details on how we use and share it.
- Right to Delete: You may request that we delete your personal information.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right of Portability: In some cases, you may receive a copy of your personal information and request its transfer to a third party.
- Restriction of Processing: You may ask us to stop or limit our processing of your personal information.
- Withdrawal of Consent: If we rely on your consent to process information, you may withdraw it.
- Appeal: You may appeal our decision if we decline your request by replying directly to our denial.
- Managing Communication Preferences: You can opt out of promotional emails anytime by using the unsubscribe link in our emails. We may still send non-promotional emails about your account or orders.
You can exercise these rights on our Site or by contacting us using the details below. We won’t discriminate against you for exercising these rights. We may need to verify your identity before responding to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf; we’ll require proof of their authorization and may ask you to verify your identity directly. We’ll respond to your request promptly as required by law.
Complaints
If you have complaints about how we handle your personal information, please contact us using the details below. If you’re not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us again or by lodging a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of your country of residence. Our staff and third-party service providers and partners in other countries also process your data.
If we transfer your personal information out of Europe, we will use recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data transfer is to a country deemed to provide adequate protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at info@broadbandprovider.store